Streamlining Quoting and Reporting Processes with FreightMango/JiffyShip

Executive Summary:

This case study highlights how FreightMango/JiffyShip helped a UK-based NVOCC simplify its daily quoting tasks and generate detailed reports. By leveraging FreightMango's quoting and reporting tools, the client significantly increased its daily quoting capacity to 50 quotes, improving client interactions, reducing turnaround times and enhancing overall customer satisfaction.

Background

The client, a UK-based NVOCC (Non-Vessel Operating Common Carrier), manages various freight shipments for their global customer base. Given the high demand for timely quotations and detailed reporting, the client needed a streamlined process to manage their day-to-day operations efficiently. Their existing methods were time-consuming, limiting their ability to respond quickly to client requests.

Problem

The procurement team faced multiple challenges that were hampering operational efficiency and client satisfaction:

  • Time-Consuming Quoting Process

    Generating and sharing daily freight quotes was labor-intensive, consuming valuable time and reducing productivity.
  • Limited Capacity

    The team could only manage a limited number of quotes per day, affecting their ability to cater to client demands.
  • Lack of Detailed Reporting

    Generating comprehensive reports for performance analysis was difficult, leading to challenges in tracking and improving client interactions.
  • Client Engagement

    Slow turnaround times impacted customer satisfaction and the ability to close bookings efficiently.

Solution

FreightMango/JiffyShip introduced an advanced quoting and reporting solution to address these challenges. The platform offered:

  • User-Friendly Quoting Tools

    A simplified spot quoting tool that enabled the team to generate and share professional quotes quickly and efficiently.
  • Comprehensive Reporting

    Detailed and thorough reports that provided insights into performance and improved decision-making.
  • Time-Saving Features

    Automation of manual quoting tasks, reducing turnaround times and freeing up valuable resources.
  • Enhanced Client Interactions

    Easy-to-read, professional quotes improved client communication and booking efficiency.
  • Outstanding Support

    Dedicated customer support ensured a smooth onboarding experience and ongoing assistance.

Implementation

The implementation process began with a detailed understanding of the client's specific needs and operational challenges. FreightMango/JiffyShip was seamlessly integrated into their daily workflow, offering tools that simplified quoting and reporting tasks. The procurement team received hands-on training to fully utilize the platform's features. With minimal disruption, the team began leveraging the quoting tool to share quotes with clients in real time while generating performance reports effortlessly. The platform's ease of use ensured a quick adoption process, allowing the team to focus on enhancing client interactions and improving efficiency.

Results

The adoption of FreightMango/JiffyShip delivered measurable improvements for the UK-based NVOCC:

  • Increased Quoting Capacity

    The team increased its daily quoting volume to 50 quotes, a significant jump that improved responsiveness to client demands.
  • Enhanced Client Satisfaction

    Professional and easy-to-read quotes improved client engagement and booking efficiency.
  • Reduced Turnaround Time

    Automation of quoting tasks saved considerable time, allowing the team to focus on client service.
  • Improved Reporting

    Thorough and detailed reports provided valuable performance insights, helping the team monitor and manage KPIs effectively.

Client Testimonial

During this pandemic and supply chain crisis, FreightMango has consistently provided space and equipment along with market rates that allowed us to move our goods efficiently. Without their support, our origin space backlogs would have been severely delayed, impacting our company.

Procurement Manager UK-based NVOCC

Conclusion

FreightMango/JiffyShip's quoting and reporting tools enabled the UK-based NVOCC to transform its daily operations. By increasing quoting capacity, reducing turnaround times, and improving client interactions, the platform delivered significant operational efficiencies. FreightMango/JiffyShip's innovative solution not only saved time but also enhanced customer satisfaction, positioning the client for continued growth.

Recommendations

For companies looking to optimize quoting and reporting processes, FreightMango/JiffyShip offers a proven solution that delivers measurable benefits:

  • Streamline Daily Tasks

    Leverage automation to generate professional, client-ready quotes quickly and efficiently.
  • Enhance Client Engagement

    Improve client satisfaction with timely, clear, and professional communication.
  • Leverage Reporting Tools

    Utilize detailed reports to monitor KPIs and enhance operational decision-making.
  • Maximize Productivity

    Implement tools that save time, reduce manual tasks, and allow teams to focus on business growth.
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